FAQ

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Here you can find an overview of the most common questions, you may have, before moving into one of our spaces

General questions

How do I apply for a lease?

To make a contract for you and to approve you as a tenant, we must have your full name, current address, telephone number, email, social security number and a copy of photo ID (Health card / driver's license / passport)

Can I make changes to the room?

You can furnish your space to your own taste with furniture. Do you want to paint a wall, hang an advertisement or make another change? Then you'll have to ask for permission first.

What are my responsibilities?

You treat the building and its immediate surroundings with good care and report it to us if there are any damages or disturbances.

Are pets allowed in the property?

According to our house rules, pets are not allowed.

Can I live together in a house?

This is certainly possible. Each resident then signs their own agreement. In the case of temporary rental on the basis of the Vacancy Act, every resident must be mentioned in the contract of the main tenant.

Can a minor child come and live with me?

No,it is not possible for a person under the age of 18 to live in the property, not even under the supervision of an adult. The reason for this is that we cannot offer a guarantee on permanent living or accommodation areas. We are not allowed to place minors in an insecure living situation.

What can I expect of Monoma?

Monoma offers adventurous living. They often have a large living space available for minimal monthly charges. If you have to leave a building, you will only be given priority for placement elsewhere if you have proven good behaviour. You can create requests quickly and easily via your personal portal; these are immediately processed by us. We are available day and night for urgent matters that cannot wait until the next working day.

What is expected of me?

The premises that are filled on a temporary basis must at all times remain as representative as possible. We expect a user to behave and feel responsible for the entire property. This also includes performing minor maintenance. We ask for your cooperation and involvement.

When will I receive my key?

You make an appointment with our office

I am dissatisfied or have a complaint

If you have a general complaint, you can report it here.

Contracts

How do I terminate a lease?

Please, send it to us by email, as we need your written notice

What should I take care of before moving out?

That your room is in the same condition as it was when you moved in, as well as cleaned.

How do I hand over the key to you?

You make an appointment with our office

How long in advance do I have to send my termination?

The current month and 3 months before moving out. However, no later than the last weekday of the month before kl. 4 PM

I would like to get out of my lease before my 3 months notice, is it possible?

We will do everything we can to find a new tenant, who can take over your tenancy before the 3 months

There is no damage in my room or unpaid rent, when will I get the prepaid rent back?

Within 8-10 weeks

I have done damage to my room, what should I do?

Please send us photos and a description as soon as possible and before moving out

Do I have tenancy rights with temporary licence?

No, you are not entitled to tenancy rights with temporary use on the basis of a temporary licence.

Why do periodic inspections take place?

During the periodic inspection, we ensure that the object is clean, intact and safe. You will always receive a message from us when we come by.

Financial

How do I pay my rent?

Your rental contract states how you pay your rent.

Do I pay for utilities?

Utilities is included in your rent

What do I have to pay in deposit?

You must pay 3 months prepaid rent before moving in

Why do I have to pay 3 months prepaid rent?

The prepaid rent is our security, in case you have not paid your rent or if you have done damage to your room

What do I have to pay before moving in?

3 months prepaid rent, as well as first month rent - A total of 4 months rent