Privacy Statement

The offered properties in Germany are managed by: Monoma Deutschland GmbH | Saarwerdenstr. 8a | 40547 Dusseldorf Managing Director: J. van Gestel Phone: 0211 – 542329 40 E-mail: privacypolicy@mosaicworld.eu Register court: Amtsgericht Kleve

Registration number: HRB 10001 VAT ID: DE81 523 0083 Responsible for content: J. van Gestel

Privacy policy

  1. Scope
  2. Collection of data
  3. Use of collected data
  4. Website navigation data
  5. public-forum-recommendations

Monoma B.V. Deutschland Gmbh undertake to protect the data of persons who visit the Company's websites ("Visitors"), register for the services below ("Customers") or register to participate in events offered by the Company ("Participants"). This Privacy Policy explains Monoma's privacy practices with respect to the use of the Company's websites and related applications and services offered by Monoma (collectively, the "Services"). In order to provide our service, we need to collect and process some of your personal data. To protect your data, we use pysic, technical and organizational measures. We reserve the right to adapt this privacy policy in relation to changes in applicable data protection law.

1. Scope

This Privacy Policy applies to all websites that link to this Privacy Policy, including https://www. Monoma .com, (collectively, "Monoma .com Websites" or "Corporate Websites").

Monoma websites may contain links to other websites. The privacy practices and content of such websites are governed by the privacy policies of the respective websites. It is recommended that you carefully read the privacy policies of other websites to learn about their handling of personal data.

2. Collection of data

Prospective house guards When you request further information about services or register to use websites and other services or to attend an event, Monoma will ask you to provide some personal contact details such as name, company, address, telephone number and email address ("Required Contact"), date of birth, nationality, current professional situation and whether you would like to use housekeeper premises together with a partner and in which geographical region you are looking for hauswächter premises. When registering for an event, you may be asked to provide the Company with credit score information and billing information, such.B as the name and address of the invoice recipient, credit card number, and the number of employees of the Organization who use the Services ("Billing Information").

Business Customers When you request further information about services or register to use websites and other services or to attend an event, Monoma will ask you to provide some personal contact details such as name, company, address, telephone number and email address ("Required Contact"). When registering for an event, you may be asked to provide the Company with credit score information and billing information, such.B as the name and address of the invoice recipient, credit card number, and the number of employees of the Organization who use the Services ("Billing Information").

Under certain circumstances, Monoma may request additional information from you, such as the Company's annual turnover, the number of employees or industry details ("Optional Information").

Other visitors Even when applying for a job with the Company, it may be necessary for Monoma to request the Applicant to provide further personal information as well as job references or a CV ("Applicant Information"). Required contact details, applicant information, optional information and any other information you provide to Monoma for or the Services are collectively referred to as "Data".

Monoma may collect information about visitors to the Company's websites ("Website Navigation Data") using common data collection tools, such as cookies or web beacons. The website uses Google Analytics. The website navigation data contains general information from your web browser (e.B browser type and browser language), your IP address and information about the actions you take on the company websites (websites viewed, links clicked, etc.). Detailed information on the collection of website navigation data by Monoma and others can be found here.

3. Use of collected data

The Company uses personal data of Monoma customers to provide the requested services. For example, if you fill out an online contact form, we will use this information to contact you regarding your interest in the Services. When you fill out a newsletter form, we use this information to send you regular newsletters about the interests you have indicated.

In addition, the Company uses personal data of participants to plan and conduct company events, to offer online forums and social networks to the event participants and to fill out online profiles of the participants on the company websites. More information about the Company's privacy practices with respect to attendee data may be found in additional privacy statements on the event-specific websites. The Company may also use personal data of Monoma customers and data of participants for marketing purposes. For example, the Company may use information you provide to contact you to discuss your interest in the Services and to provide you with information about the Company, its subsidiaries and affiliates, such as promotions or events. Credit card data is only used by Monoma to check the creditworthiness of interested parties and participants as well as for billing.

With the help of the website navigation data from Google Analytics, the company websites are provided and improved. In addition, Monoma may use website navigation data separately or in combination with other information about customers or participants to provide personalized information about the company.

4.Public Forums Recommendations and Customer Stories

Monoma may set up bulletin boards, blogs or chat rooms on the company's websites. Any personal information you choose to post on such forum may be read, collected, or used by other users of these features. It is also possible that you may receive unsolicited messages through such forums. Monoma assumes no responsibility for any personal information that you willingly post on such forums.

Customers and visitors can choose to use the Company's referral program to inform acquaintances about the Company's websites. When using the referral program, the company requests the name and e-mail address of the known person. Monoma automatically sends the acquaintance a one-time e-mail with an invitation for the company's websites. Monoma does not store this information.

Monoma publishes on the company's websites a list of customers and customer reviews that include information such as customers' names and titles. Before publishing any information in such a list or publishing customer reviews, Monoma obtains the consent of each customer.

5. Disclosure of collected data

Service provider Monoma may pass on data of visitors, customers participants to service providers commissioned by the company so that they can provide services on behalf of the company. Without limiting the foregoing, Monoma may also share data of visitors, customers and participants with the Company's service providers in order to ensure the quality of the information provided. In addition, the data may be shared with external social networks and media websites such as Facebook for marketing and advertising purposes. Unless otherwise stated in this privacy policy, Monoma does not in any way pass on personal data to third parties for their advertising purposes.

Monoma Subsidiaries Monoma may share customer data with other companies as part of the collaboration. This applies, inter alia, to other subsidiaries of the Monoma Group. For example, it may be necessary for the Company to share customer data for customer relationship management purposes.

Business partner From time to time, Monoma works with other companies to jointly offer products or services, as is the case.B. with our AppExchange partners. If you purchase such products or services from or through Monoma or expressly express an interest in further information about them, the Company may disclose the Customer Data collected as part of the purchase or expression of interest to its business partners. It is not the responsibility of Monoma to control the use of customer data by business partners. The use of this data is also subject to the privacy policies of the respective partners. If you do not want your data to be shared in this way, you can opt out of purchasing products or services offered together or refrain from requesting further information.

Monoma will not share information about participants with business partners unless (1) you expressly consent to such sharing in the event-specific registration form, or (2) you participate in a Company event and allow Monoma or an agent of the Company to scan your Badge. If you do not want your data to be shared in this way, you can decide not to consent to the transfer of data in the registration form of an event and not to have your participant ID scanned by a business partner at company events. If you make your data available to business partners as described above, you are subject to the data protection declarations of the respective business partners.

Third Section 4 (Website Navigation Data, Google Analytics) of this Privacy Policy sets out what information is collected by us or third parties using cookies and web beacons and how you can manage your cookie settings through your browser.

Bill Monoma works with an external service provider to process credit card payments. This service provider is not permitted to store, store or use billing information for any purpose other than exclusively to process credit cards on behalf of the Company.

Forced Disclosure Monoma reserves the right to use or disclose any information provided if required to do so by law or if the Company reasonably believes that the use or disclosure is necessary to protect the Company's rights and/or to comply with its obligations under legal proceedings or court orders.

Data transmission to SCHUFA MONOMA Hauswächter GmbH transmits personal data collected within the framework of this contractual relationship about the application, implementation and termination of this business relationship as well as data about non-contractual behavior or fraudulent behavior to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. The legal bases for these transfers are Article 6(1)(b) and Article 6(1)(f) of the General Data Protection Regulation (GDPR). Transfers on the basis of Article 6 (1) (f) GDPR may only take place if this is necessary to safeguard the legitimate interests of the contractual partner* or third parties and does not outweigh the interests or fundamental rights and freedoms of the data subject that require the protection of personal data. The exchange of data with SCHUFA also serves to fulfil legal obligations to carry out creditworthiness checks of customers (§ 505a and 506 of the German Civil Code).

SCHUFA processes the data received and also uses it for the purpose of profiling (scoring) in order to provide its contractual partners in the European Economic Area and Switzerland and, if applicable, other third countries (if there is an adequacy decision of the European Commission) with information, among other things, to assess the creditworthiness of natural persons. Further information on the activities of SCHUFA can be found in the SCHUFA information sheet in accordy with Art. 14 GDPR or viewed online at www.schufa.de/datenschutz."

6. International transfer of collected data

The company stores customer and participant data in Europe. The website development team from India can use your data for testing purposes in an isolated IT environment. This IT environment is not physically located in India, but in Europe. Our development team observes all procedures and processes Monoma. Data is not stored in India.

7. Message Settings

Monoma offers visitors, customers and participants the opportunity to decide on the use of any contact data provided by the company. You can manage the receipt of marketing and non-transactional information through the unsubscribe link at the bottom of the Company's marketing emails. You can also send a request to privacypolicy@mosaicworld.com.

8. Correction and updating of your data

Monoma may store your data for a period of time that fits your original request or contact recording. If you have opened a user account (e.B. MyCastle), we store your data during the maintenance of the user account and for a certain period thereafter. We may retain your data for a certain period of time, which we use to fulfil our legitimate business interests, to carry out audits or to comply with legal obligations, to resolve conflicts or to enforce our claims. Customers can update or change their registration information by editing their user or organizational records. To update your user profile, log in to the relevant website or service with your username and password. Attendees can update or change their registration information after logging in to the event's website. If you wish to delete your account and have the data maintained in the Services returned to you, please send an e-mail to privacypolicy@mosaicworld.com. Requests regarding access to data or regarding the modification or deletion of data will be processed within 30 days.

9. Safety

Monoma uses reliable security measures to protect customer and subscriber data. Because the Company maintains customer and subscriber data through its Services, the information stored in the Services is protected in the same way as described here for the Services.

10. Mobile Applications

Without limiting the generality of this Privacy Policy, Monoma may, in addition to the information collected through the Company's websites or transmitted to the Company's services, collect information using applications ("Mobile Applications") that customers or individuals authorized by them ("Users") download to and run on their mobile devices ("Devices"). Mobile applications provided by Monoma may retrieve information from the end devices or access the data stored there in order to provide services in connection with the respective mobile application. A mobile application may, for example.B: access the device's camera to enable the upload of photos to the Services; access the call history of the Terminal to allow the User to upload this information to the Services; access calendar information from the End Device to allow the User to match meeting participants with contacts they have submitted to the Services; access the geographic location of the Terminal in order to allow the User to identify contacts in his or her vicinity that he has submitted to the Services; or access the contact information stored in the Terminal in order to enable the User to synchronize the contact information stored on the Terminal with the information transmitted to the Services. To provide services to mobile applications, you may be able to retrieve information that is collected in preparation for future updates to those services. Mobile Applications may transmit information to and from endpoints to provide the Services to mobile applications.

Mobile Applications may provide Monoma with information about the User's use of the Mobile Application Services, information about the User's computer systems, as well as information about the User's interaction with Mobile Applications. Such information may be used by Monoma to provide and improve the Services for mobile applications. For example, all actions performed in a mobile application can be logged along with the associated information (e.B. time of the action). Monoma may also share anonymous data about these actions with a third party analytics service provider. If a user downloads a Monoma mobile application after clicking on a corresponding third-party advertisement for the mobile application or for Monoma, the third-party provider may share certain information such as information identifying the user's terminal with Monoma and Monoma may use this information to verify the success of advertising campaigns.

In addition to mobile applications offered by Monoma, the company can offer platforms for creating third-party mobile applications. These include the Monoma platform. Third parties may retrieve information from users' devices or access the data stored there in order to provide services in connection with third-party mobile applications that users download, install and use or otherwise interact with through a Monoma platform. Monoma's mobile applications may also contain links to or integrations with other third-party mobile applications. Third-party use of information collected through third-party mobile applications is subject to the third-party privacy policies. The Company recommends that you carefully review the privacy policies of third-party mobile application providers and their data handling practices.

Customers can configure Monoma's mobile application. Information that the mobile application accesses on a user's device or retrieves from a user's device may depend on the customer's configuration. In addition, if a customer purchases more than one service from Monoma and its affiliates, there may be a mobile application to interact with those services, e.B. to allow a user to access information from one or all of the services or to provide information from a user's device to one or all of the services. Information that the mobile application accesses on a user's terminal device or that it retrieves from a user's terminal may be accessible to the customer and his organization, depending on the intended function of the mobile application.

In addition to mobile applications offered by Monoma, the company can offer platforms for creating mobile applications by third parties. These include the Monoma 1 platform. Third parties may retrieve information from users' devices or access the data stored there in order to provide services in connection with their mobile applications, that users download, install and use, or with which they otherwise interact through a Monoma platform. Monoma's mobile applications may also contain links to or integrations with other third-party mobile applications. Third-party use of information collected through third-party applications is subject to third-party privacy policies. The Company recommends that you carefully review the privacy policies of third-party mobile application providers and their data handling practices.

Notices and terms and conditions for specific mobile applications can be found in the End User License Agreement or in the terms of use of the respective application. The Company recommends that you read the End User License Agreement or the relevant terms of use of any Mobile Applications that you download, install, use, or otherwise interact with and carefully review the data handling practices applicable to the Mobile Application. Information accessed by the Mobile Application via a User's terminal device does not thereby become "Customer Data" within the meaning of the subscription framework agreement concluded between Monoma and the Customer or this Privacy Policy. However, the following exceptions apply in this regard: If a user uses a mobile application to submit electronic data and information to a customer account on our Services in accordance with their subscription framework agreement (or a similar contract for the provision of Monoma services), this information constitutes "Customer Data" as defined in this Agreement and the provisions set out in the Agreement regarding the Data protection and data security. For more information on the company's privacy and data security standards with respect to customer data, click here.

11. Changes to this Privacy Policy

Monoma reserves the right to change this Privacy Policy. You will be notified of the material changes to the Privacy Policy at least thirty (30) working days prior to the effective date of the changes on the Company's websites.

12. Contact

If you have any questions regarding this Privacy Policy or the handling of data on the Company's websites, please contact privacypolicy@mosaicworld.com. If you have any questions about our services, please contact privacypolicy@mosaicworld.com.

Data Subject - Prospective House Guard

Data type Reason why we store data / use the data Saving period after the application

Contact data

To check your age of majority

12 months

Date of birth

Check the age is above 18

12 months

Current address

To be able to carry out a creditworthiness check. This is a prerequisite for becoming a house guard.

12 months

Employment status

In order to be able to carry out a creditworthiness check. This is a prerequisite for becoming a house guard.

12 months

I have a partner

In case you want to use hauswächter premises together with your partner.

12 months

E-mail address of the

Partners/der Partnerin

 To then contact Guardian Applicant Partner in relation to offering accommodation.

12 months

Data Subject – House guards

Data type Reason why we store data / use the data  Saving period After termination of contract

Contact data

To be able to contact the house guard

1 year

Date of birth

To check your age of majority

1 year

ID

In order to be able to check your identity and residence permit in Germany. Prerequisite to become a house guard.

1 year

Visa (if applicable)

To be able to check your legal residence status in Germany. Your legal residence permit in Germany is a prerequisite for becoming a house guard.

1 year

Current address

To be able to carry out a creditworthiness check. This is a prerequisite for becoming a house guard.

1 year

Schufa information

In order to be able to carry out a creditworthiness check. This is a prerequisite for becoming a house guard.

1 year

Ggfs. Information about a guarantor

To be able to carry out a creditworthiness check. This is a prerequisite for becoming a house guard.

1 year

Employment status

In order to be able to carry out a creditworthiness check. This is a prerequisite for becoming a house guard.

1 year

Bank data

Necessary to process the administration fees and all payments to Monoma.

1 year

Emergency contact

In an emergency case, Monoma would contact your emergency contact.

1 year

Financial information such as invoices, credit history

To be able to process the payments.

10 year

Signed User Transfer Agreement

To be able to process the payments.

10 year

Data Subject – Potential business customers

Data type Reason why we store data / use the data  Retention period 

Contact data

To be able to process your request Marketing may from time to time send you other interesting information related to your original request. E.B. Newsletter. These always have an opt-out function.

Until you object

Business address

To be able to send you mail

Until you object

Data Subject – Existing business customers

Data type Reason why we store data / use the data  Retention period 

Type of data

 

Why we need your data

 

Due of storage

Contact details

To be able to process your request Marketing may from time to time send you other interesting information related to your original request. E.B. Newsletter. These always have an opt-out function.

Until you object

Business address

To be able to send you mailUntil you objectCorrespondanceFor the building management of your propertiesUntil you objectBank dataTo be able to process payments

Until you object

Building data (incl. inspection reports)

In order to be able to offer and provide our services.

Until you object

Financial information such as invoices, credit history

To be able to process the payments.

10 year

Signed Transfer of Use Contract

To be able to process the payments.10 years

 

10 year

Data Subject – Employees

Data type Reason why we store data / use the data  Saving period After termination of contract 

Contact data

To be able to contact employees

5 years

Date of birth

To check your age of majority

5 years

Empty card or passport

To be able to check identity and residence permit in Germany. Prerequisite to become an employee.

5 years

Visa (if applicable)

To be able to check your legal residence status in Germany. Your legal residence permit in Germany is a prerequisite for working for Monoma.

5 years

Current address

To be able to carry out a creditworthiness check. This is a prerequisite for becoming a house guard.

5 years

Banking data

Payment of wages and salaries

5 years

Social insurance number

Identification and payroll

5 years

Emergency contact

In case contact To be able to inform a relative in emergencies.

5 years

Payrolls + bonus + pension + travel expense reports

To be able to prove payments

5 years Of promotions / assessments / Disciplinary information

Documentation of the performance and development of the individual employee

Documentation of the performance and development of the individual employee

5 years

Documentation sick leave, maternity and parental leave

Lawly regulations

5 years

Eumers

Annance of future accidents, legal regulations.

5 years

Fortification

Documentation of performance and development of the individual employee

5 years

Work contract

Documentation of employment

5 years

Data Subject – Job applicants

Data type Reason why we store data / use the data  Saving period After completion of the selection process 

Contact details

To be able to contact the candidate

2 months  

Date of birth

To check the age of majority, if necessary. Applicability of the Youth Protection Act

2 months  

identity card, passport

To be able to check identity and residence permit in Germany. Prerequisite to become an employee.

2 months  

Visa (if applicable)

To be able to check your legal residence status in Germany. Your legal residence permit in Germany is a prerequisite for working for Monoma.

2 months  

Advertising documents

Dequacing

2 months  

Data Subject – Supplier

Type of data Reason why we store data / use the data  Retention period after delivery 

Contact data

To be able to contact the supplier

1 year

Financial information, such as invoices, credit history

To process payments

10 years

Data subject - Website Visitor

Type of data Reason why we store data / use the data  Retention period after enquiry

Name and contact details

To contact Website Visitor about their enquiry

1 year

Enquiry details

To answer and help the Website Visitor with their enquiry

1 year